Alexa 24L Backpack
Thank you for shopping at Forero's Bags & Luggage. If you are unhappy with your purchase for whatever reason we would like to hear about it; please contact us at: email@example.com.
In store purchases may be returned for 14 days after purchase with receipt. If not immediately exchanged for something, a store credit can be issued to be used at a later date. The store credit does not expire. Items must be in new, unused condition with all tags and parts included to be returned. We apologize for any inconvenience but we do not offer refunds in store, only exchange or store credit.
Online Purchases may be returned within 30 days of order confirmation for a full refund (excluding shipping costs, if applicable) given that:
- The merchandise is unused, in original packaging, and with tags still attached
- The merchandise is in the same condition in which it was received
- The return has been approved beforehand
- Special orders are final sale and cannot be returned, sorry for any inconvenience.
- Customized items are also final sale (monograms etc)
All merchandise will be inspected for quality before being shipped out. If damage occurs during shipping please contact us at within 48 days of delivery, damage claims over 48 hours after delivery may be denied. Keep all boxes and packaging for claim purposes.
To initiate your return please email us with your invoice number. Please note that customers will be responsible for any return shipping costs and a trackable shipping option must be used. We cannot guarantee that we will receive your returned item if it is not trackable. Returns may also be accepted in store after first initiating the return online.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If approved, refunds will be made in the same form of original payment, minus any original shipping costs. Returns made in store will be processed on our online system within 3 days (unfortunately we cannot do cash refunds in store).
Late or missing refunds
If you haven’t received a refund after a few weeks please contact your credit card company, it may take some time before your refund is officially posted.
After contacting your credit card company, if the issue is not resolved, please contact us at firstname.lastname@example.org.
There are certain situations where a refund may be denied:
-Any item not in its original condition, damaged or missing parts
-Any item that is returned more than 30 days after delivery
We are proud to offer free standard shipping anywhere in Canada on all orders over $99. Orbitkey Orders ship free over $60.
Express shipping options are also available depending on your location, costs and delivery times are calculated at checkout. Most orders are shipped out from Vancouver, BC. Estimated delivery waits vary depending on where you are shopping from. Orders to Ontario usually take around 4 - 6 business days while orders to BC and Alberta may take 1 - 3 days once shipped. Our orders usually get shipped out within 1 - 2 days of ordering.
Local customers can also opt to pick up their order in store at either of our 2 locations (please select which one at checkout). Please allow 1 to 2 days for order processing. Once your item is in store ready for pick up, you will be notified via email. Please bring your email invoice as it is required for pick up.
Our special order bags and suitcases are handmade in Italy and then shipped over. Please allow 4-6 weeks for manufacturing and delivery.
We are happy to ship your order internationally! Please note that international orders do not qualify for free shipping even if the order is over $99. Shipping options with estimated arrival times will be shown at checkout.
Note: Please remember that international orders often incur duties and taxes that must be paid upon arrival to your country. These are out of our control, international duties and taxes are not included in our prices.
We know you have a choice when it comes to where you buy your luggage (many choices as a matter of fact!). So we decided to make that choice a little easier for everyone.
If you see a price somewhere that is better than our prices all you have to do is let us know, we'll match it for you!*
All you have to do is send us a message using the form below with a link to the lower price and we will get back to you with further details.
We at Forero's Bags and Luggage would like to thank you for your business, happy travels!
*Price matches will also factor in shipping fees or duties from other websites. Item must be IN STOCK at the other store. For in store price matches please show our staff the lower price (either a photos of the tag with the price or website).