LeSportsac
Basic Backpack
Return Policy
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Thank you for shopping at Forero's Bags & Luggage. If you are unhappy with your purchase for whatever reason we would like to hear about it; please contact us at: forerosbagsandluggage@gmail.com.
In store purchases may be returned for 14 days after purchase with reciept. If not immediately exchanged for something, a store credit can be issued to be used at a later date. The store credit does not expire. Items must be in new, unused condition with all tags and parts included to be returned. We apologize for any inconvenience but we do not offer refunds in store, only exchange or store credit.
Online Purchases may be returned within 30 days of order confirmation for a full refund (excluding shipping costs, if applicable) given that:
- The merchandise is unused, in original packaging, and with tags still attached
- The merchandise is in the same condition in which it was received
- The return has been approved beforehand
- Special orders are final sale and cannot be returned, sorry for any inconvenience.
All merchandise will be inspected for quality before being shipped out. If damage occurs during shipping please contact us at within 48 days of delivery, damage claims over 48 hours after delivery may be denied. Keep all boxes and packaging for claim purposes.
To initiate your return please email us with your invoice number. Please note that customers will be responsible for any return shipping costs and a trackable shipping option must be used. We cannot guarantee that we will receive your returned item if it is not trackable. Returns may also be accepted in store after first initiating the return online.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If approved, refunds will be made in the same form of original payment, minus any original shipping costs. Returns made in store will be processed on our online system within 3 days (unfortunately we cannot do cash refunds in store).
Late or missing refunds
If you haven’t received a refund after a few weeks please contact your credit card company, it may take some time before your refund is officially posted.
After contacting your credit card company, if the issue is not resolved, please contact us at forerosbagsandluggage@gmail.com.
There are certain situations where a refund may be denied:
-Any item not in its original condition, damaged or missing parts
-Any item that is returned more than 30 days after delivery
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We are proud to offer free standard shipping anywhere in Canada on all orders over $99. Orbitkey Orders ship free over $60.
With the busy Holiday shopping season ongoing, please be prepared for unexpected shipping delays. At Forero's we aim to ship every order out either same day or next day. As more and more people are shopping online this year it is difficult to know how long each delivery will take. Feel free to contact us if you think your order is taking longer than it should be!
Express shipping options are also available depending on your location, costs and delivery times are calculated at checkout. Most orders are shipped out from Vancouver, BC. Estimated delivery waits vary depending on where you are shopping from. Orders to Ontario usually take around 4 - 6 business days while orders to BC and Alberta may take 1 - 3 days.
Local customers can also opt to pick up their order in store at either of our 2 locations (please select which one at checkout). Please allow 1 to 2 days for order processing. Once your item is in store ready for pick up, you will be notified via email. Please bring your email invoice as it is required for pick up.
Our special order bags and suitcases are handmade in Italy and then shipped over. Please allow 4-6 weeks for manufacturing and delivery.
We know you have a choice when it comes to where you buy your luggage (many choices as a matter of fact!). So we decided to make that choice a little easier for everyone.
If you see a price somewhere that is better than our prices all you have to do is let us know. Not only will we match that price but we'll even throw in a free gift with the purchase!* How's that for a no-brainer.
All you have to do is send us a message using the form below with a link to the lower price and we will get back to you with further details.
We at Forero's Bags and Luggage would like to thank you for your business, happy travels!
*free gift with purchase applies to online orders only. Price matches will also factor in shipping fees or duties from other websites. For in store price matches please show our staff the lower price (either a photos of the tag with the price or website)
